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Insights

Terminating an employee is never easy, even if you know it’s the right decision. It’s often a traumatic experience for the person being let go, and guilt-inducing for the person initiating the conversation.
But termination can be handled with genuine compassion.
As … Read More

How would you work out the monetary value of your database?
You might think that ‘doing the math’ would answer it ((total contacts x average commission) = total value).
But that’s not the case at all.
Why? Because unless all your contacts are personally … Read More

In a recent UK study of 2,000 business owners, almost half of those surveyed said they cancelled social plans at least once a week because of work pressures. The survey trend suggested that half of all small business owners simply didn’t make social plans because they … Read More

Teaching scripts to employees, especially in customer service and sales, has been a training device for a long time. Why? Because scripts allow all staff to know what to ask, and how to respond to the most common questions they’ll come across. That means that clients experience a consistent corporate … Read More

A quick Google search on ‘business partnerships’ brings up the following ‘related searches’:
business partner not contributing
how to deal with business partner problems
business partner disagreements
how to get rid of business partner
Is it … Read More

A family business is generally defined as a corporate enterprise that is, to some degree, owned and managed by at least two members of the same family. Far from being a small segment of the world’s economic drivers, family businesses make up 80-90% of all firms worldwide, and the … Read More

How do you respond to these questions when you look at your business?

How clear am I on my strengths and weaknesses, and how they impact my work?
How effective do I think I am as a leader?
How much of my … Read More

In Getting Engaged: The New Workplace Loyalty, Tim Rutledge describes an engaged employee as (1) attracted to their work, (2) committed to their work, and (3) fascinated by it.
Unfortunately, employee engagement is the exception.
Gallup’s most recent (2016) engagement survey indicated that only 13% … Read More

‘You have to spend money to make money’.
This adage has a grain of truth to it. But if we take it too literally, it can cause significant problems. While there typically is a cost to growth, the true key to making money is to invest strategically … Read More

Carla Wood, Founder and Senior Strategist at ALL Strategy, is known to many across North America as a speaker and strategist. But how many of us have had the chance to sit down with her and ask her questions outside of our own businesses? Our Community Manager, Megan, … Read More

A 2012 study by Right Management showed that 2/5 North American workers eat lunch at their desk. Whether we choose to power through lunch, or whether we feel pressured to by our cultures, more and more of us are sacrificing breaks for productivity. In fact, only … Read More

While there’s often the assumption that it’s introverts that hate small talk — idle conversation about superficial topics — research suggests that it’s actually universally disliked, regardless of personality type. And in networking situations, small talk can sometimes feel inevitable. We’ve all been to … Read More

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